Returns & Exchanges
Ermanno Scervino offers a sophisticated return process, allowing you to request a return for any item within 14 days of the delivery date. We ensure that each return reflects our commitment to excellence, provided the garments remain in their original condition with all security tags attached.
Initiate Return Request
Log into your account or access the 'Orders' section to select the items you wish to return and receive a Return Authorization Number.
Prepare the Package
Place the items in their original packaging, ensuring all designer labels and authenticity cards are included to maintain the item's integrity.
Schedule a Collection
Utilize our complimentary courier service by scheduling a pickup at your convenience or dropping off the package at an authorized shipping point.
Quality Inspection and Refund
Once our atelier verifies the condition of the returned pieces, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing